Get online support
Hey, Sarahtommy. Let us check the status of the connection and get to the bottom of this. Could you send us a PM with your details so we can proceed with the investigation.
How to send a PM? - https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093.
Regards,