Terrible NBN speed

[michaellau0783]

I have been having issues with the connection speed despite being NBN. I am only receiving download speed of less than 2 and upload speed of 0.1! I need this fixed as soon as possible because I subscribed to NBN with the hope that I can run my telehealth from home. This is sounding ridiculous 

[peter_k]

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

To learn how to send a private message, click here.  

Regards,
Peter

[peter_k]

Hi Michael

I've looked up your details and a case has already been lodged for your issue.

TPG will be in contact with you shortly.

Regards,

Peter

[michaellau0783]

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@peter_k wrote:

Hi Michael

I've looked up your details and a case has already been lodged for your issue.

TPG will be in contact with you shortly.

Regards,

Peter

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Thanks Peter, could you get back to me on this matter. I have already PM you. Hope this can be resolved quickly as the poor connectivity seems incompetible with the nature of my work - telehealth. Thanks for your understanding