Toowong QLD outage

Level 2
Hi there,
We've been without internet since very early this morning. The NBN is not reporting it as an outage. I have had texts from tpg noting a possible problem with NBN but no further information. The work and children studies rely on this so looking for some more information.

Hi @MatTer , 


For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.


Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 


If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection


If you are still having issues, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.


To send a PM, please refer to this link: How do I private message (PM) in the community