Hi @pogah1985 ,
Welcome to the community!
Thanks for raising this to us, we'd love to help fix the connection issues affecting the service. To better understand the situation, shoot me a private message with your account details (Username/Customer ID together with the address on file).
I’ve been having connection issues since Monday dropping in and out Orange light on router.I tried tinkering around with it I pressed on/off button for 10 seconds now I’ve lost all connection mobile won’t pick up tpg no Wi-Fi nothing.The power button is on and the 4th button is on green.Sorry my English not so good I hope ppl understand.