UPGRADED TO TIER 3 BUT NO CHANGE

[yeominyoon1]

Hi,

I have recently upgaraded my NBN plan to Tier 3, $89/month.

However there is no change with the speed and sometimes it is just above 20 mb/s

Only used through ethernet cable.

I have attached the test result for the reference.

Can you tell me why?

[Erika]

Hi @yeominyoon1, 

Welcome to the Community!

I've located your account using your Community details and has ran remote tests.

Currently, the result of the tests does not show a physical issue on the line.

I would recommend that we have one of our technicians to give you a call to resolve this issue and do real time testing with you as there are other factors that would affect your internet speeds. 

Please let us know your best contact time and number via Private Message so that we can arrange this for you.

There's also some great tips on this topic here on Troubleshooting a Slow Internet Connection.

For your reference, please see How do I private message (PM) in the community.

Cheers,

[Erika]

Hi @yeominyoon1, 

We'd like to make a follow up with your contact details. 

Should you be available, please let us know so that we can arrange the call from our technicians to address and resolve your speed concern.