Unable to complete speed upgrade

[Rushy]

Every time I try to upgrade my speed to the nbn50, it says unsuccessful.
Really need a speed upgrade because I'm only geting 0.5mbps upload speed

[peter_k]

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

To learn how to send a private message, click here.  

Regards,
Peter