Unable to maintain an Internet connection.

[blackvelvet44]

I have rebooted my modem, turned it off, reconnected cables, changed channels and it refuses to maintain a connection to the internet for more than 5 minutes. Help. I called support but struggled to understand them.

[johnp]

Hi

Please send me through Private Messages your username , customer account number of mobile phone number attached to your service so I can assist you.

John

[johnp]

Hi

Upon checking your service I can see you have an active trouble  ticket reported and you will be called for an update.

John