Unstable FTTB

[snibor73]

Hi All,

Just moved house to existing FTTB connection and have had wildly unstable connection the whole time.  It varies from less than 1 Mpbs to the as advertised 90 ish - all times of the day.

Anyone dealt with this before?

Cheers. 

[Riezl]

Hi @snibor73,

Welcome to TPG Community!
 

We have located the account using your community details. We have checked the status of your connection and we are not detecting any fault on the line or network that may affect its performance at the moment.

May we know what light on the modem normally goes off whenever the connection drops? Also, have you tried checking the speed using only one device directly connected to the modem via ethernet cable?

[snibor73 · Accepted solution]

Hi Riezl - thanks for the quick follow-up.

I called TPG yesterday and a great operator from the FFTB team resolved my issues. Seems is was related to congested wifi in my case.

Cheers

[Riezl]

We are glad to know that the issue has been resolved, @snibor73.

Feel free to drop us a message should you need any assistance. Cheers!