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Unstable Internet Connection

Level 2

Hello there,


I am using the TPG NBN 50 connection at my home. Lately, the internet connection is being really slow and unstable. I am not even able to continue standard voice calls which are a basic necessity for WFH.


Kindly request you to look into this matter urgently as this is impacting my work.


Thank you and look forward to hearing from you.





Hi @npatki01 ,


There are different types of dropouts that you may experience:


1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.


2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.


3. Dropouts caused by ongoing outage in your area. 


In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:


• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it


If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.


To send a PM, please refer to this link: How do I private message (PM) in the community

Level 2

Am having the same problems loosing phone line & internet last night 20.55 lost the lot for 12 mins then had to do complete reboot  Atotal pain when you are watch a streaming program .


pls advise if you find any solutions .



John Foulds


Hi @johnkf , we have checked the status of your connection and it shows stable at the moment. If you are still having issues, please let us know so we can check further.