Unstable Internet Connection

[npatki01]

Hello there,

I am using the TPG NBN 50 connection at my home. Lately, the internet connection is being really slow and unstable. I am not even able to continue standard voice calls which are a basic necessity for WFH.

Kindly request you to look into this matter urgently as this is impacting my work.

Thank you and look forward to hearing from you.

Best,

Nikhil

[Anonymous]

Hi @npatki01 ,

There are different types of dropouts that you may experience:

1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.

2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.

3. Dropouts caused by ongoing outage in your area. 

In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:

• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it

If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

To send a PM, please refer to this link: How do I private message (PM) in the community

[johnkf]

Am having the same problems loosing phone line & internet last night 20.55 lost the lot for 12 mins then had to do complete reboot  Atotal pain when you are watch a streaming program .

pls advise if you find any solutions .

John Foulds

[Anonymous]

Hi @johnkf , we have checked the status of your connection and it shows stable at the moment. If you are still having issues, please let us know so we can check further.