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Unstable NBN Internet Connection

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Level 1

Hi, 

I have been experiencing an unstable Internet connection since last Monday.

The speed can vary between 0.2mbps to 46mbps, the unstable connection has made it hard to have online meetings.

I have called about the issue and the internet was fast when I called so the said the ticket is closed. I have reset the NBN box and modem and the issue is persistent. 

I have attached a file with the internet download speed for the past week. 

Does anyone have suggestions on how to make the connection reliable?

 

1 REPLY 1
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Moderator

Hi @Tuyet_lu , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

 

To send a PM, please refer to this link: How do I private message (PM) in the community