Unstable internet connection

[Fredtan30]

We have issue with our unstable internet connection at our premises, we have reset the modem for million times but still there is no internet connection. We can see the internet light is on at the modem but it's not flashing what can we do to resolve this issue

[Anonymous]

Hi @Fredtan30 ,

Let us help check what causing issues with the service and fix this right away. Could you shoot us a PM with your details to proceed with the initial investigation.

How to send a PM? 

Regards,

We have issue with our unstable internet connection at our premises, we have reset the modem for million times but still there is no internet connection. We can see the internet light is on at the modem but it's not flashing what can we do to resolve this issue