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Upgraded after speed boost and speed has dropped

Level 2

Hey all, didn't expect to see any positive results of the temp speed boost but happily did and during that period I was managing a consistent 100mbps, even during peak so I was pleasantly surprised.


Took on a permanent upgrade to the superfast side of things and my speeds have dropped to between 20-50mbps, this is without any change to set up, devices, useage and is both in and out of peak.


Anyone have any suggestions, I've cycled the router, hard wired etc. Any light that can be shone is greatly appreciated!


Hi @dunn2407 ,


We've created some articles that will help you troubleshoot the Slow speed issue.


If you are using a WIFI connection, then you may check these links to improve your home network.


If you need further assistance, please PM us your TPG customer ID, username and complete address.


To send a PM, please refer to this link: How do I private message (PM) in the community