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Hi there, yesterday I upgraded from TPG NBN100 to the TPG NBN Home Superfast, got an email at 14:41 indicating "TPG NBN Plan Change Completed", but haven't seen any change.
Did more testing this morning, isolated all other devices, apps, browsers etc. I have CAT 5E from NBN HFC box to the Archer VR1600v, and CAT 6 from the VR1600v to my PC. Speed tests this morning (around 7:30am) were the usual (and dissapointing for NBN100) 73 down and 22 up.
During the upgrade, I did check the following page: https://www.tpg.com.au/content/high-speed-nbn-upgrade-modem-requirements to make sure my HW should be ok, and the Superfast should be all good with the VR1600v.
Is there something that hasn't happened yet at TPGs end ? Or have I missed some documented condition that I don't meet, for this plan?
Thanks in advance.
Martin
Spoke to TPG helpdesk today, now all sorted.