VERY slow NBN spped

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Level 1c

I have run tests for several days and our NBN speeds remain exactly the same - VERY SLOW and way under quoted for the plan we are paying for. 

I have noticed some other posts where the TPG Moderator has been able to resolve this for other users. Your IMMEDIATE assistance appreciated.

Down 11.1 mbps Up 0.9 mbps (same as other tests).