Very Slow download modem 5g broadband 100mb

[andrebiguelini]

Good afternoon, I don't know what's going on, I've already performed all the standard procedures to try to restore my internet speed but I wasn't successful. I pay for the 100mb plan and I'm downloading at 6mb directly over the cable and 2mb over the wi-fi, I need urgent help because I also use the internet to work, how can I proceed? Thank you very much in advance.

[Anonymous]

Hey, @andrebiguelini 

Let us help check what causing speed issues with the service and rectify this ASAP. As you have taken most of the troubleshooting steps, send me a PM with your details.

How to send a PM?

Regards,

Good afternoon, I don't know what's going on, I've already performed all the standard procedures to try to restore my internet speed but I wasn't successful. I pay for the 100mb plan and I'm downloading at 6mb directly over the cable and 2mb over the wi-fi, I need urgent help because I also use the internet to work, how can I proceed? Thank you very much in advance.