I have been experiencing some very poor download speeds of late. At present speedtest is showing less than 1MB\sec. It is much closer to .5MB\sec. I have experienced much faster speeds using the current modem \ PC \ line in etc. Nothing has changed since experiencing much faster speeds. I would expect something in the 3-5MB\Sec rage would be considered normal as that is what speed i am referring to when i say i have had much higher speeds previously. I can see others have \ are having a similar issue.
I have been an account holder for many many years. And a happy one at that. However of late with the low speeds it is raising a question of "am i getting the best service available?"
Can you please advise further on the speed issues and assist in trying to get back to a half reasonable speed.
Thanks in Advance.
hey mate sounds extremely similar to my experiences this week. When did yours start with <1mb speeds? Started for me Tuesday/Wed this week. Im eastern suburbs melbourne (Bayswater exchange)
Welcome to the TPG Community.
We can see that the issue has been escalated to our Engineering Team and they're now working on sending a technician to further investigate the issue. The Team will be in touch via SMS or a phone call as soon as the schedule becomes available.
Nevertheless, we'll make a follow up to ensure that a technician will be dispatched as soon as possible.
Let us know should you have further queries. Thank you.