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Very slow NBN internet speed

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Level 1

How can I get support from TPG when the online chat doesn't seem to be working? I've wasted a lot of time trying to contact TPG. My download speed is very slow and upload doesn't seem to be working.  Customer ID 4144146.

2 REPLIES 2
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Moderator

Hi,

I can see you are in NBN 12 plan which is the standard plan and I can see you are getting right speed.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download.

Hope this will help you, if you still having issue pls send private message and I will assist you,

Regards,

Sajal

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Moderator

@Balimo wrote:

How can I get support from TPG when the online chat doesn't seem to be working? I've wasted a lot of time trying to contact TPG. My download speed is very slow and upload doesn't seem to be working.  Customer ID 4144146.


Hi @Balimo 
Can you please advise of your speed results ( please run at  least  3 X with aWIRED connection ) 
and post  the results, when possible. 

https://community.tpg.com.au/t5/Featured-Articles/Slow-speed-issue/ba-p/1197