Very slow internet

Level 1c



My internet has been extremely slow for the past week (under 1mbps d/l, ~0.3 mbps u/l). Have tried all the usual turn off/ on, resets etc with no success. 


Can you please refresh the line from your end or provide a response as to how to resolve?


Hi @bpaulsen


Welcome to the Community!


We ran some tests and we found out that the sync speed that your modem detects is indeed not normal. However, our initial assessment points to a possible internal or equipment issue.


If you have other devices other than the modem that's plugged in to a phonesocket (example: homephone), please disconnect them and test your connection speed again to see if it has improved. Similarly, if you connect the modem through a dsl splitter, please bypass the said splitter and test.


Try a different cable (only if you have one) for testing as well. As a last resort, if you have a spare modem, test and see if there's a significant change in the speed.


If after the isolation tests and/or testing other cable or modem (only if available) and you're still getting a low speedtest result, we'll need additional tests to narrow down the issue further. It will require real time testing, so it would be best for us to organize a call from our Technical Team to assist further. Simply PM us your best contact number and preferred time for a call.


For reference: How do I private message (PM) in the community