Very slow upload & download speed - NBN50

[wcjj_34]

Hi,

My NBN speed has been slow for a while but it becomes very slow when I need to work at home. Please check the attached file for TPG speed test which is very different from what I pay for.

Thanks

[Riezl · Accepted solution]

Hi @wcjj_34.

We have created this community article, which may help resolve your concern:

Slow speed issue
https://community.tpg.com.au/t5/Featured-Articles/Slow-speed-issue/ba-p/1197?utm_source=HC

If the issue persists, please send us  a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

To send a PM, please refer to this link:

How do I private message (PM) in the community

[wcjj_34]

Thanks for TPG support. The problem was resolved quickly soon after I post the request.