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Very slow upload & download speed - NBN50

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Level 1c

Hi,

 

My NBN speed has been slow for a while but it becomes very slow when I need to work at home. Please check the attached file for TPG speed test which is very different from what I pay for.

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator

Hi @wcjj_34.

 

We have created this community article, which may help resolve your concern:

 

Slow speed issue
https://community.tpg.com.au/t5/Featured-Articles/Slow-speed-issue/ba-p/1197?utm_source=HC

 

If the issue persists, please send us  a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

 

To send a PM, please refer to this link:

How do I private message (PM) in the community

 

 

 

View solution in original post

2 REPLIES 2
Highlighted
Moderator

Hi @wcjj_34.

 

We have created this community article, which may help resolve your concern:

 

Slow speed issue
https://community.tpg.com.au/t5/Featured-Articles/Slow-speed-issue/ba-p/1197?utm_source=HC

 

If the issue persists, please send us  a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

 

To send a PM, please refer to this link:

How do I private message (PM) in the community

 

 

 

View solution in original post

Highlighted
Level 1c

Thanks for TPG support. The problem was resolved quickly soon after I post the request.