Very unstable internet speed

[wwanjun]

Hello,

Since I got connected to the NBN, the connection speed and connection were very stable.

But from this weeks, the internet connection keeps dropping out for a few minutes and then it gets  re-connected. When I open the website,it is always can't open it . I have check the speed many times in a few minutes, sometimes is 50Mbps, and next is 0.8Mbps.

I have restarted the NBN modem and router few times. It is VERY important I have a stable internet connection so I can work from home using the Zoom app please.

Thanks

Jason

[Anonymous]

Hi  @wwanjun ,

There are different types of dropouts that you may experience:

1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.

2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.

3. Dropouts caused by ongoing outage in your area. 

In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:

• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it

If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

To send a PM, please refer to this link: How do I private message (PM) in the community