Waiting for Refund

alexwheeler
Level 2

My modem failed in warranty it took weeks for a new one to arrive. I was told that i would receive a refund for the length of time i was without internet connection due to the faulty modem but have not received anything and it has been months?

1 REPLY 1
Shane
Moderator

Let us take a look into this, to better understand the situation could you send us your details via PM (Username/Customer ID together with the address on file).

 

 

My modem failed in warranty it took weeks for a new one to arrive. I was told that i would receive a refund for the length of time i was without internet connection due to the faulty modem but have not received anything and it has been months?