Hey @warren2136,
Welcome to the community!
Sad to know that the modem/router unable to pick up a strong signal, I'd love to help arrange one of our Technicians to contact you for troubleshooting please send me a Private Message with your account details (Username/Customer ID together with the address on file) also include your best cnotact number and preferred time.
How do I private message (PM) in the community
Regards,
Hi
we have just received our VX420-G2H 4G modem today. Have gone through the set up and postioned the modem in various locations but always get the red low signal light.
As we are located in an apartment block should i be using the extrenal antennae?
Thanks
Warren
