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Why are sales calls answered

Level 2

Have attempted to change my address for 5 weeks. Went on line using the CHAT option 3 times 18,19 and 20th March only to receive the  message all 3 times that the call was disconnected by the operator. Average 2 hrs waiting each time. Sent a complaint and received email response on the 25th showing details of the change of address. Only other communication an email advising they we re checking NBN availability when I clearly advised TPG that the building only has ADSL capability.

Today called SALES and too my amazment call was picked up within 5 min. Sadly first call was simply transferred to the same voice message telling me to use CHAT even though I was expressly advised I would be sent to a person and not the recorded message. My 2nd attempt has progessed, Lenny advised she will call back which she did and now I wait for the Moving Team.

Why when you require assistance it is impossible but SALES answer within minutes. Will keep you posted.


Hi Veryannoyed,


Welcome to TPG Community!


Could you advice what sort of enquiries do you need to know?. If you are moving premises you could do it online

Otherwise you can pm your CID so I can assist you in a better way.