Why cant I send emails to Info@foher.co (.co rather than .com)

[DanEllis]

Why cant I send emails from our TPG account to Info@foher.co (.co rather than .com)

I cant send or receive from this address, yet I can from my icloud address

We get timeout messages 

Perhaps somebody at TPG might monitor questions and look at the server settings to work out why

[Shane]

Hi @DanEllis 

Are you using an email client or TPG post office? Please post the error message on this thread for reference. Also send us your details via PM to better understand the situation.

How to send a PM? 

Regards,

Why cant I send emails from our TPG account to Info@foher.co (.co rather than .com)

I cant send or receive from this address, yet I can from my icloud address

We get timeout messages 

Perhaps somebody at TPG might monitor questions and look at the server settings to work out why

[DanEllis]

The following message to <info@foher.co> was undeliverable.
The reason for the problem:
5.4.7 - Delivery expired (message too old) 'timeout'
Reporting-MTA: dns; rpt-cro-asav6.mgt.tpgtelecom.com.au

Final-Recipient: rfc822;info@foher.co
Action: failed
Status: 5.0.0 (permanent failure)
Diagnostic-Code: smtp; 5.4.7 - Delivery expired (message too old) 'timeout' (delivery attempts: 0)