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Why does TPG offer me 5G Home broadband and then tells me am not eligible?

Level 2

I currently have FTTB,  and a few days back TPG sends me a message about switching to 5G Home Broadband FREE for a month - WOW!!!

So I go on the website and try to sign up only to be greeted by this:

CleanShot 2022-11-24 at 15.40.31.jpg


Which begs the question:

  • Why does TPG bother to send me services offfers when they know, or at least, should have an idea, of the services that can be installed? I mean, the send me a letter to the address that was the same address that I entered that told me that it wasn't offered.

Big waste of time and resources, if you ask me.