TPG Community

Get online support

Why does my internet keep dropping out?

Highlighted
Level 1a

Hi, over the last few weeks my internet connection has been unreliable. Keeps randomly dropping out for usually around 30secs though sometimes longer. The last day it has been very poor, dropping out around 7 times in a half hour window! I have tried restarting my router, checking NBN status for my address (not problems there), changing my router settings... nothing works!! It is definitely a problem with TPG. TPG, help would be much appreciated or I will be taking my business elsewhere.

Account number is 4751216.


1 REPLY 1
Highlighted
Moderator

Hi there             


 Welcome to the community,

 

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you Smiley Happy

 

 

kind regards