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Why is TPG so ** and secretive when you want to cancel a service

Level 2
I would like to cancel my TPG nbn account but can not find the email address to do so anywhere. Why? It’s very dodgy that you make it so hard to do something that should be simple.

I spent over an hour on hold today trying to do so and live chat is a joke I couldn’t even get on to it.

Please send me the email address so I can cancel my service and go with a provider who is actually good.