Welcome to the community!
We are sad to know that you're having difficulty with your service. We are able to locate your account using your community details and ran an initial test. Initial test result shows multiple dropouts on the service and a potential line fault.
We'd like to arrange a call from one of our Technicians for for real-time testing and investigation. Feel free to PM us your best contact number and preferred time.
In case you need a reference:
Thanks for sending me your details. We scheduled one of our Technicians to call you tomorrow between 5:30-6:30PM AEDST. Make sure to keep your mobile phone available for the call. Let us know how it will go.