WiFi problem

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Level 1b
Hi TPG,
My wifi keep showing that it's connected but there is no internet connection.
- All lights on wifi router seem working well (include internet light)
- I try reset several times and re-install as well. After re-install it has worked for 30 mins to 1 hour then problem happens again
- That problem happened on almost devices, except 1 computer still can connect to internet.

Could you help me to figure it out? Thanks!
1 REPLY 1
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Moderator

Hi @ocs770,

 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

 

Check our Service Status page for any known outages.

 

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage

 

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection

 

If the issue is particular with the Wi-Fi, we have also created these articles that may help address the concerns raised:

We have checked the status of your connection and it shows up and running now. Let us know if we can be of further assistance.