Wifi not working

[yyuryyub]

Unable to connect any devices to the wifi - system has been working perfectly up until yesterday. Advice received from TPG that NBN outage planned yesterday. All NBN & modem lights are on and devices show a full bar for wifi signal. But when attempts are made to access all devices say no internet connection. Do I need a tech to sort this out?

[Anonymous]

Hi @yyuryyub ,

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: 

• Wi-Fi troubleshooting steps - No Internet/Connection 

If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and further assist you.

To send a PM, please refer to this link: How do I private message (PM) in the community