TPG Community

Get online support

Your newly installed broadband equipment is waiting to be automatically configured.

Highlighted
Level 1c
It's been over 30 minutes and my Unid-1 light is orange. Can someone please assist?
3 REPLIES 3
Highlighted
Moderator

Hi @dalztruong,

 

Welcome to TPG Community!

 

We have located the account using your community details.


We can see that your router is not connecting to our server and you may need to manually configure its settings.


This support link may help you configure the router : https://www.tpg.com.au/support/nbn/setup/modem_support


1. Select the type of Router and Model. For TP Link C1200, please select the right Operating System as well.

 

2. Click View and you will be redirected to a PDF File.

 

3. Look for "Configuring Router". This will guide you in manually configuring the router settings by the use of your TPG username and account password.

 

This link may help you as well:

How to set up TP-LINK C1200 modem for Windows 10 

 

Should you need further assistance, please PM us your best contact number and most convenient time to receive a call so we an arrange one of our technical specialists to contact you.

Highlighted
Level 1c

I don't have a laptop/desktop to complete this configuration. Could you please assist? 

Highlighted
Moderator

Please PM us your best contact number and most convenient time to receive a call this afternoon/evening, @dalztruong.