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From: TPG Internet <customer_service@tpg.com.au>
Sent: Sunday, July 21, 2019 6:45:09 PM
To: promike@tpg.com.au <promike@tpg.com.au>; promike@hotmail.com <promike@hotmail.com>
Subject: Internet Account 3954112

 


Dear Customer,

Your TPG Internet account currently has a balance of $59.99.

A copy of your current Statement of Account and your recent invoices
are attached for your records. All of your invoices are available at
My Account page on the TPG website at www.tpg.com.au/account.

If your credit card details have recently changed, you may update your
credit card information securely at www.tpg.com.au/updatecc. To ensure
your credit card details remain secure, please do not respond to this
email with credit card information.

If a recent credit card or direct debit payment attempt has been unsuccssful,
you may retry the payment at www.tpg.com.au/support/retry-payment.

If a change of location or change of plan has been completed on your
account in the last 24 hours, please ignore this email. We will attempt
to take payment using your nominated payment method within the next 24
hours.

If you have a corporate account payable by cheque, you may remit the
outstanding amount to PO Box 1844, Macquarie Centre, North Ryde, NSW 2113.
Please write your TPG Customer ID on the back of your cheque.

For any queries, please contact TPG Customer Service on 131423 (option 3)
or visit our Support page at www.tpg.com.au/support.


Yours sincerely,
TPG Internet

Tel: 131423
Fax: 02 98500813

 

My account suppose to be inactive since the 27th of June 2019 till the 20th of August 2019. 

TPG , why do you keep billing me while my account is inactive ?

 

mike kuba

1 REPLY 1
Moderator

Hi @promike,

 

Our Account Specialists Team responded to your email. Please see our initial response available here.

 

https://community.tpg.com.au/t5/Broadband-Internet/TPG-customer-service-team-do-not-stick-to-their-w...

 

Cheers!