Hi @doctednbn ,
Welcome to the community!
There is no outage reported in Lilydale Victoria.We'd love to help see what happened with the service, to better understand the situation PM us your account details (Username/Customer ID together with the address on file).
To see the list of on going maintenance/outages you may visit this link: https://www.tpg.com.au/servicestatus
In case you need a reference: How do I private message (PM) in the community