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can't connect to internet

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Level 1
Hi I have not been able to connect to the internet for almost 24 hours now.

I can't see any maintenance scheduled when I check the sever status.

Windows tells me that I am trying to connect to a dns which is incorrect or does not exist. However I have checked the modem settings and confirmed the addresses are correct.

I have also restarted both my modem and computer. It is also connected via Ethernet and my phone line is secured.

Any help would be appreciated
Thanks
1 REPLY 1
Moderator

Hi @Chrisomeley34

 

Welcome to the Community!

 

Thank you for reaching out to us. I used your community details to check your account to find out what's going on.

 

I was able to find that NBNCo noted a maintenance work done between 11PM of February 26th to 6AM of February 27th. Although it should have been up after 6AM yesterday, it's possible that the disruption may have continued beyond the time they've set.

 

I can see that your service is already back up and running at this time. Your modem showed connected to the server for more than 22 hours already.

 

If you're still having trouble, please don't hesitate to contact us.

 

Regards,