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can tpg call NBN to fix my line?

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Level 1c

Hi,  I checked for connection light red.  I found out that we need NBN to come to check the line.  could you please call NBN since I called they refer me to contact tpg.

could you please call me on XXXXXXXXXX for any further question.

we are so frustrated for no internet connection.  Uni only does online course.  Please help!!!