TPG Community

Get online support

cancellation of my NBN service

Highlighted
Level 1b

I need to cancellation my NBN service and I have spent 2 days on this stupid web chat thing. All customer service agent just transfer me to another team and told me they are available now, but after I waited 2 hours still no replay. This has happened 9 times. Very disappointing on TPG customer service. So except the web chat or phone call which will never be picked up, is there anyway I can cancel my NBN service?

1 REPLY 1
Highlighted
Moderator

Hi,

My apologies if you are not able to reach our support people.

You can cancel the service online.
https://cyberstore.tpg.com.au/your_account/cancel.php

Please refer to terms and conditions
https://www.tpg.com.au/terms_conditions/standard

Thanks