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cancellation of service

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Level 1

Hi there, could you please advise on how I go about cancelling my NBN service? I am informing you that I would like my service cancelled on 11th March 2020. Kind regards, Con

3 REPLIES 3
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Moderator

Hi @ConTav ,

 

Welcome to the community!

 

We're sad to know that you're considering to cancel the service with us. We'd like to have one of our Account Specialists contact you to discuss details of cancellation. PM me your best contact number and preferred time together with your account details (Username/Customer ID).

 

In case you need a reference: How do I private message (PM) in the community 

 

Cheers!

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Moderator

Hi @ConTav ,

 

Thanks for sending me your details. I arranged one of our Account Specialists to contact you tomorrow, Feb. 6 Thursday between 10-12NN AEDST. Make sure to keep your mobile phone available and let us know how it will go.

 

Cheers!

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Moderator

Hi @ConTav ,

 

We've seen that you have been in contact with one of our Account Specialists and provided information on how to proceed the cancellation of the account. Let us know should you require further assistance.

 

Cheers!