I'm sorry for to hear that you're having these connection dropouts. Allow us to help you in getting this sorted.
In order for us to perform tests and be able to determine what's affecting your connection, we need to pull up your account. Could you please PM us your customer ID or username and the service address? We've tried locating your records using your community details, but we're unable to find a match.
Thank you for your PM.
I was able to check your account and it seems like this was already escalated to our Engineering Team. It was raised to Telstra for repair.
As noted in the SMS that was sent to you, a Telstra tech will check your line until tomorrow.
The updates pertaining to the repair that will be done by Telstra will be provided to you directly by our Engineering Team thru SMS or phone call.