TPG Community

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data usage

Level 1
Why does my account show I have used data both up and down every day over several day period during which I have not been logging in, nobody home, nobody else knows password. I have newly installed Nbn with 10gb month with VoIP but I have no phone. Appreciate any ideas.
3 REPLIES
Moderator

Hi @Mouse,

 

Welcome to TPG Community!

 

Please send us a private message with your customer ID or username so we can take a look at your account.

 

To send a private message, please refer to this link: How do I private message (PM) in the community - TPG Community

 

We'll wait for your response. Thank you.

Moderator

Hi @Mouse, thanks for providing the account details via PM.

 

We'll investigate what is causing the issue and will have a specialist contact you within 24 hours to further discuss the matter.

 

Should you have a preferred contact number, please send it via private message.

 

Moderator

Hi @Mouse, hope you're doing fine today. 

 

I've checked your account and have seen that the Technical Support Experts was able to get in touch and discussed the concern raised regarding your internet usage. 

 

Thanks for giving us the opportunity to assist you and please feel free to message us if you need assistance.

 

Kind regards,