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extremely slow upload/download

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Level 1a

Screen Shot 2020-04-24 at 11.40.18 AM.pngHi. We got the NBN FTTC M Bundle set up on Friday and it's been slower than it was under the ADSL system. Wondering if you could provide some assistnce? Thanks in advance, Joe 

1 ACCEPTED SOLUTION

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Moderator

Hi there miaandjoe,

 

As per our PM's

 

I have had a look at your account and tested your NBN FTTC service and can see all looks good and see no issues.

 

Your speed is correct to your plan 12/1Mbps 

12Mbps to your modem with a normal transfer rate loss of around 2mbps is normal Smiley Happy

 

ADSL works a bit differently to NBN ..

24mbps speed leaves the exchange going to your home , however the further you are away the more speed loss you incur

Say, you would have to be quite close for 20mbps , ADSL has no set speed it relies on the distance as to what you get at your home..

 

NBN has much less loss so to speak, and has set plans 

12/1Mbps 50/20Mbps 100/40Mbps 

With NBN you select the plan you want and the speed associated 

 

You are currently on our base plan,

so for 12/1Mbps plan you are getting the correct speed for your plan..

 

If this is not quite adequate for your needs might i kindly suggest you look at our plans and upgrading to the next plan would 

be at a extra $9.95 monthly and your speed would increase up to 50/20Mbps.

 

You can upgrade online at anytime through your account or the TPG app and i have provided a helpful link below for you if 

you decide you would like to..

 

 

You can change your NBN plan online by following the steps at

https://link.tpg.com.au/StRerw

 

And or watch our video,

https://link.tpg.com.au/S3DXso

 

 

All the best 

 

Kind regards

 

View solution in original post

2 REPLIES 2
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Moderator

Hi there             


 Welcome to the community,

 

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you Smiley Happy

 

 

kind regards

Highlighted
Moderator

Hi there miaandjoe,

 

As per our PM's

 

I have had a look at your account and tested your NBN FTTC service and can see all looks good and see no issues.

 

Your speed is correct to your plan 12/1Mbps 

12Mbps to your modem with a normal transfer rate loss of around 2mbps is normal Smiley Happy

 

ADSL works a bit differently to NBN ..

24mbps speed leaves the exchange going to your home , however the further you are away the more speed loss you incur

Say, you would have to be quite close for 20mbps , ADSL has no set speed it relies on the distance as to what you get at your home..

 

NBN has much less loss so to speak, and has set plans 

12/1Mbps 50/20Mbps 100/40Mbps 

With NBN you select the plan you want and the speed associated 

 

You are currently on our base plan,

so for 12/1Mbps plan you are getting the correct speed for your plan..

 

If this is not quite adequate for your needs might i kindly suggest you look at our plans and upgrading to the next plan would 

be at a extra $9.95 monthly and your speed would increase up to 50/20Mbps.

 

You can upgrade online at anytime through your account or the TPG app and i have provided a helpful link below for you if 

you decide you would like to..

 

 

You can change your NBN plan online by following the steps at

https://link.tpg.com.au/StRerw

 

And or watch our video,

https://link.tpg.com.au/S3DXso

 

 

All the best 

 

Kind regards

 

View solution in original post