getting super slow speeds of 10Mbps on a NBN100

[Majanzo]

@TPG, any explanation here?

Are you reducing speeds during peak periods at this time due to congestion on your network? I’m still under contract but if this evening performance continues what are my options? Can I break contract and move to another provider where I’ll
get better value for money?

Thanks!

[Majanzo]

Back to normal speed at 9:45pm:

http://tpg.speedtestcustom.com/result/aa029800-da35-11ea-9b1d-eb3587721fde

[inztigator]

So this is at 11am today. Will do a test tonight during "peak".

http://tpg.speedtestcustom.com/result/1f8ea5d0-daa6-11ea-b806-7db9fcaf711c

[Majanzo]

Yep, outside of peak time is fine. Same for me right now:

http://tpg.speedtestcustom.com/result/c22b37e0-daa6-11ea-aa15-d1829ba6b2d4

[Riezl]

Glad to know that the speed issue has been resolved. Let us know if we can be of further assistance. Thank you.

[Majanzo]

@Riezl it's fine during off-peak time but still ongoing every evening around 8pm. Speeds drop dramatically at this time and has been ongoing for the past few weeks. This should still be investigated please.

[Riezl]

We have advised our Technical Team to look into this further, Majanzo. Kindly await further updates from them. Thank you.

[avt85]

Despite no longer with TPG as of 2 days ago because of this "peak" time disablement of speeds to apalling speeds. As itwas bad enough to force me to change providers

Still following this thread to get an understanding on what the cause was seeing as multiple people are affected across different geographic locations which rules out any nbn node fault.

Please provide any insight once you get to the bottom of this.

[inztigator]

OK, first night in a while where it hasn't dropped off much! Will monitor again later this week.

Hopefully its resolved.

http://tpg.speedtestcustom.com/result/4b011e50-dae2-11ea-8b0d-6b9b56a619ef

http://tpg.speedtestcustom.com/result/c6ccdb40-daed-11ea-9294-afb27bfbb856

http://tpg.speedtestcustom.com/result/76b6d6a0-daf8-11ea-81d3-495a28ea6db5

http://tpg.speedtestcustom.com/result/2a132420-dafd-11ea-9cda-87eedc7c1e39

[Majanzo]

Definitely improved this evening on my side as well but still dropping a lot more than previously. Please see tests performed every 20mins from 7:00pm - 10:00pm:

7:00pm
D: 93.2Mbps
U: 34.5Mpbs

http://tpg.speedtestcustom.com/result/d0de46b0-dae7-11ea-bbf6-a1154ce04568

7:20pm
D: 90.2Mbps
U: 33.9Mbps

http://tpg.speedtestcustom.com/result/a9cb0b00-daea-11ea-86d3-ad479687ed6f

7:40pm
D: 86.6Mbps
U: 33.5Mbps

http://tpg.speedtestcustom.com/result/7234f900-daed-11ea-8cbd-25965ccdbef9

8:00pm
D: 74.9Mbps
U: 37.3Mbps

http://tpg.speedtestcustom.com/result/3f9f4470-daf0-11ea-983a-07e3dbb53571

8:20pm
D: 69.4Mbps
U: 37.6Mbps

http://tpg.speedtestcustom.com/result/04153bf0-daf3-11ea-b255-8f4a2f525cee

8:40pm
D: 69.7Mbps
U: 27.6Mbps

http://tpg.speedtestcustom.com/result/d82caa70-daf5-11ea-8668-e91266963076

9:00pm
D: 57.2Mbps
U: 37.3Mbps

http://tpg.speedtestcustom.com/result/9e429650-daf8-11ea-b17b-e3c618103bc7

9:20pm
D: 70.5Mbps
U: 37.6Mbps

http://tpg.speedtestcustom.com/result/5cc6a470-dafb-11ea-a0f5-0fab4060163d

9:40pm
D: 70.4Mbps
U: 37.6Mbps

http://tpg.speedtestcustom.com/result/367ad770-dafe-11ea-bc13-e3c6b6a73e66

10:00pm
D: 70.3Mbps
U: 37.8Mbps

http://tpg.speedtestcustom.com/result/00a190a0-db01-11ea-a90b-17386eed6808