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high ping to world of tanks asia server (SG)

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Level 1a

the last few days I've had a much higher ping than usual.  In game is is 250ms where is used to be 90-100ms.  I was hoping you might be able to help me out Smiley Happy  below is a tracert.

 

Tracing route to login0.wotblitz.asia [92.223.16.143]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 5 ms 5 ms 5 ms 10.20.22.62
3 7 ms 6 ms 6 ms 27-32-160-129.static.tpgi.com.au [27.32.160.129]
4 95 ms 94 ms 94 ms per-apt-stg-crt1-be20.tpgi.com.au [203.219.57.14]
5 95 ms 95 ms 94 ms sin-eqx-aye-int1-hu-0-0-0-20.tpg.com.au [203.219.107.114]
6 213 ms 211 ms 212 ms 199524.sgw.equinix.com [27.111.228.222]
7 215 ms 213 ms 213 ms 92.223.116.171
8 * * * Request timed out.
9 213 ms 212 ms 212 ms 92.223.28.1
10 213 ms 212 ms 213 ms sg2-sl-a143.fe.core.pw [92.223.16.143]

Trace complete.

1 REPLY 1
Highlighted
Moderator

Hi @Jabbawingo ,

 

Thanks for raising this to us. We'd love to help see what causing latency issue on the service, to better understand the situation, send us your account details (Username/Customer ID together with the address on file).

 

Also, please confirm if your laptop/desktop is connected via LAN/Ethernet cable. In the event that its connected via Wi-FI it could be a wirelsess issue here is an article that you may find helpful this will guide you on how to improve the Wireless connection at home.

Easy Steps to Improve Wi-Fi Connection In Your Home 
Wireless Channel on your modem - what is it and why should I change it? 

 

Regards,

 


@Jabbawingo wrote:

the last few days I've had a much higher ping than usual.  In game is is 250ms where is used to be 90-100ms.  I was hoping you might be able to help me out Smiley Happy  below is a tracert.

 

Tracing route to login0.wotblitz.asia [92.223.16.143]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 5 ms 5 ms 5 ms 10.20.22.62
3 7 ms 6 ms 6 ms 27-32-160-129.static.tpgi.com.au [27.32.160.129]
4 95 ms 94 ms 94 ms per-apt-stg-crt1-be20.tpgi.com.au [203.219.57.14]
5 95 ms 95 ms 94 ms sin-eqx-aye-int1-hu-0-0-0-20.tpg.com.au [203.219.107.114]
6 213 ms 211 ms 212 ms 199524.sgw.equinix.com [27.111.228.222]
7 215 ms 213 ms 213 ms 92.223.116.171
8 * * * Request timed out.
9 213 ms 212 ms 212 ms 92.223.28.1
10 213 ms 212 ms 213 ms sg2-sl-a143.fe.core.pw [92.223.16.143]

Trace complete.