Hi @graccyhsydney ,
Welcome to the community!
Thanks for raising this to us, we'd love to help see what causing slow connection with the service. To better understand the situation please shoot me a private message with your account details (Username/Customer ID together with the address on file).
the reception and speed in recent months is very slow and unstable. has been gotten worse since early last month.
online exam affected; zoom meeting was disconnected.