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keeping on get text message to connect NCD/modem but NBN line is not ready told by TPG support

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Level 1c

Hi TPG NBN Delivery Team


I call TPG NBN support phone, it told me that NBN is installing.

but I keeps on getting text message that TPG is activing my NBN account,

since I have only one phone socket, so I have to disconnect ADSL and connect NCD/modem.

I leave NCD/modem a few days, then I don't have internet access for a few days.

once I connect back to ADSL, I would get text message again to ask me to connect NCD/modem.

it is so annoying.

1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator

@juliawang84 

 

Understand all troubleshoot didn't work,
you have got only one socket,
NCD connected directly to socket without any filters,
only power light is solid,
and we did multiple reset as well - still no joy

I checked your call-out records,
possible Telstra tech bypassed DPU at Pitt.

So that I created a ticket for NBN tech visit,
you will receive a call back soon to confirm appointment date and time,
till that please keep your TPG ADSL,
Thanks
Rajen

View solution in original post

6 REPLIES 6
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Moderator

@juliawang84 

Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so i can look at your service\.

kind regards

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Level 1c

Hi RajenS

 

I PM you required information, if you needs more details, I would send you more information

Highlighted
Moderator

Hi 

   looking at your account now. 

Thanks 

Rajen 

Highlighted
Moderator

@juliawang84 

 

Understand all troubleshoot didn't work,
you have got only one socket,
NCD connected directly to socket without any filters,
only power light is solid,
and we did multiple reset as well - still no joy

I checked your call-out records,
possible Telstra tech bypassed DPU at Pitt.

So that I created a ticket for NBN tech visit,
you will receive a call back soon to confirm appointment date and time,
till that please keep your TPG ADSL,
Thanks
Rajen

View solution in original post

Highlighted
Level 1c

Hi Rajen

 

Thanks for calling and helping, 

 

I would wait for engineer to look at.

 

Regards
Julia

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Level 1c

I get phone call from Telstra, they told me that my NBN cable is still under construction