lost ADSL connection

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Level 1b
I have lost ADSL connection for past 3 hours. tried restarting modem, not working.
1 REPLY 1
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Moderator

Hi @mkang028,

 

Welcome to TPG Community!

 

We have located the account using your community details. We have checked the status of your connection and it shows up and running for more than 3 hours now.

 

We can see that you have been in touch with one of our technical specialists who scheduled a callback between 6PM and 7PM tonight for further testing.

 

If you'll need further assistance, feel free to message us.