Get online support
Hi @floridaagpoon,
Let us check the status of the connection and get to the bottom of this, to better understand the situation could you send us a PM with your detials (Customer ID/Username together with the address on file).
How to send a PM? - https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093.
Regards,