TPG Community

Get online support

mac mail has stopped connecting with two of my TPG accounts.

Highlighted
Level 2

mac mail has stopped connecting with two of my TPG accounts.  It works direct on line but not thriugh macmail.  have re entered pw's and that is ok on TPG post office but connection from MacMail fails.  It does this once a year and we re0enter the PW and all is OK.

1 REPLY 1
Highlighted
Moderator

Hi @chk3033 ,

 

Welcome to the community!

 

Is there any changes with the Mac mail settings of your TPG email address? If the email works with our post office we recommend to check the email configuration. You may check this article that you may find helpful, feel free to visit the link below.

 

Setting up email on your Windows 10 and Mac Mail 10

 

Let us know how it will go.

 

Cheers!