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mysoul old email account

Level 2
Level 2

My sons apple account is set up with my old email address "", which we have not used for over 10 years, and we cannot remember the password to access the account.

Whilst the apple iphone has worked, he has been unable to access icloud, he recently purchased an apple watch and needs to acess to the icloud, but requiress the to log in. 

Appple support is not being very helpful, so we thought is it possible to temporarily restore the email account, until we changeover to my sons new email address?


Any help will be greatly appreciated.




Hi @guy


Welcome to TPG Community! 


Do you still have an active account with us? What was your soul email address? Is your email address with soul cancelled a long time ago?