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Hi TPG Support,
As my nbn50 keeps dropping out and I didn't receive any meaningful feedback from TPG support, I have no choice but to upgrade my nbn50 to nbn100. The plan is called nbn cable superfast. But I am disappointed that the network speed is still low.
download 38.9mbps, upload 7.3mbps http://tpg.speedtestcustom.com/result/53b75250-6e7a-11ea-8133-099a72c7d244
download 40 mbps, upload 12.5 mbps http://tpg.speedtestcustom.com/result/d61d2080-6e7a-11ea-8133-099a72c7d244
download 38.5 mbps, upload 7.2 mbps http://tpg.speedtestcustom.com/result/01f83d20-6e7b-11ea-8133-099a72c7d244
All these test is with ethernet connection, not wi-fi. That is the speed from coming out from the router directly with ethernet cable.
What is the spec for NBN 100 evening performance? The tests are around 8:28pm and in one other case, I only have upload in kbps, less than 1mbps.
I really think you should look into the issue. I have already paid 89.99 with the upgrade.
Thanks & regards,Ka
Hi TPG Support,
I have no choice but to upgrade my nbn50 to nbn100. The plan is called nbn cable superfast. But I am disappointed that the network speed is still low.
download 38.9mbps, upload 7.3mbps http://tpg.speedtestcustom.com/result/53b75250-6e7a-11ea-8133-099a72c7d244
download 40 mbps, upload 12.5 mbps http://tpg.speedtestcustom.com/result/d61d2080-6e7a-11ea-8133-099a72c7d244
download 38.5 mbps, upload 7.2 mbps http://tpg.speedtestcustom.com/result/01f83d20-6e7b-11ea-8133-099a72c7d244
All these test is with ethernet connection, not wi-fi. That is the speed from coming out from the router directly with ethernet cable.
What is the spec for NBN 100 evening performance? The tests are around 8:28pm and in one other case, I only have upload in kbps, less than 1mbps.
I really think you should look into the issue. I have already paid 89.99 with the upgrade.
Will I be able to get my refund since the performance is far from what is specified in the plan??
Thanks & regards,Ka
The plan is so called NBN Cable Superfast but actually it is SuperSlow.
Is there anyway to improve it? I am already on ethernet cable.
I received confirmation today that my plan had been successfully upgraded from 50 Mbps to 100 Mbps and have experienced no speed upgrade either. I am getting similar download speeds to you, but better upload speeds. I have restarted the NBN router but no change. When I went in to my router I found that QoS was configured and set for the old speeds. When I refreshed the bandwidth, I then got the better speeds (~91/~38).
Hi @ikflc,
There are different cause of Transfer/Speed Issue that you may experience.
In the event that you experience dropouts via Wireless/Wi-Fi connection we did an article that you may find helpful see links below.
We have created this article that can guide you on How to Check for NBN Network Outage
In your case we've seen that the issue has been escalated and now handle by our Engineering Team. It is still under assessment usually takes 24-48hrs, updates will be provided when it becomes available via SMS or Phone call.
Regards,